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Posted on by HansHelsloot

Our CRM environment now contains almost 9,000 contacts who have had the inactive status for a year or more. We really feel the need to delete those records, especially because we hope to create free storage space. We are very curious, does it provide significant writing space, would you remove them, what are the risks?

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Dengliang Li Microsoft Employee on at

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Hi,

Since the contact entity is associated with many entities.

Deleting a contact record also deletes the records of some related entities. For example, social profiles, opportunities, activities, and cases.

This thread raises a similar issue, and you can refer to the replies therein.

microsoft dynamics - How can you delete Contacts that don't have any recent Cases using Bulk Deletion Jobs? - Stack Overflow

Best Regards,
Dengliang Li

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HansHelsloot 12 on at

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Hi Dengliang Li

Thank you for your response, it has already helped me. I then read the article you referred to and it all provides enough insight. I will discuss it with our data manager.

Best regards,

Hans Helsloot

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