Real Time Journeys Are Ending/Completing Before All Steps In Journey Are Actually Completed

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Posted on by SS-11041921-0

We are running very basic email campaigns where we load a fixed list via segment and have emails sent out at specific times using the Wait until feature to delay the sending of the next emails and phone call tasks being generated. I am seeing a few of my campaigns recently being marked complete well before all the steps inside the journey are complete.

Any ideas?

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Dynamics 365 Customer Insights - Journeys

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Jimmy Passeti 943 Most Valuable Professional on at

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Hello,

The journey begins when the start date arrives and ends when the end date arrives.
Make sure the dates are correct so that the journey continues to function on the date you need it to.

Regards,
Jimmy Passeti | Microsoft MVP
✅ Please mark as Verified if this answered your question!

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SS-11041921-0 33 on at

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@Jimmy Passeti thanks for the response!

I remember in Outbound Marketing I could pick an endtime for journeys, but in Real Time I dont have that option.

Any advice?

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SS-11041921-0 33 on at

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@Jimmy Passeti to make it more confusing - it looks like I used to have this option, but now don't.

As you can see below, I have journey being marked as complete that don't even have data in the journey end date when I added that column to my view.

The 2nd and 3rd journeys were not supposed to finish for another few weeks.

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Jimmy Passeti 943 Most Valuable Professional on at

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Hey,

You are using the option: "A one-time journey with a static audience".

Thats why there isn´t an option to select the end date, try to use the second option.

Regards,
Jimmy Passeti | Microsoft MVP

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SS-11041921-0 33 on at

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Did you ever figure out the root of this issue?

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Muhammad Shahzad Sh... 2,507 Most Valuable Professional on at

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Most likely causes in Microsoft Dynamics 365 Customer Insights:

Journey end condition reached → fixed segment exhausted or audience exited early

Wait Until condition evaluated as false/expired → system skips remaining steps

Journey end date hit → auto-completes regardless of pending steps

Contact exit rules / suppression lists removing participants mid-journey

Quick check: verify end date, exit criteria, and “Wait Until” logic—these typically drive premature completion.

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