How to create return "Credit memo" of an order using API?

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Posted on by Khungersumit

Hello community

I want to create a return(credit memo) of an order for the following cases using APIs
Please suggest the APIs for it.

Assume I have an order of 2 line items. (SKU : "A", "B")

Case1: I want to return or create a credit memo of only line item "A" of this order. (Partial return)

Case 2: I want to create a full return i.e all items "A", "B" together (Full return)

I started to use this API https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/api/dynamics_salescreditmemo_create
and passed the following request body, I used this request body argument which I get from this order.

I am getting following issue
{"error":{"code":"Application_DialogException","message":"You may not enter numbers manually. If you want to enter numbers manually, please activate Manual Nos. in No. Series F-FAKTURA. CorrelationId: 5120b6a7-a85a-4d0c-8dac-4c89a0f0b00f."}}

Can anyone please check this? :)

Thanks

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Dynamics 365 Business Central

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Inge M. Bruvik 1,105 Moderator on at

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Hi,

The error message you are getting here is not really related to your use of the API but to the number series that is defined for Credit memos in Business Central. That no. series is not defined to allow for manual numbers.

So there is two options you can try. Either you can try to create the credit memo via the API but not giving a value to the number field. Then the number should be assigned from the defined number series.

If that is not working you will have to go into the number series in Business Central. Find the number series called "F-FAKTURA" and activate the field called "Manual no.s".

And the sales credit memo works a bit different from the sales invoice when it comes to quantity. In the sales credit memo you only have one quantity field. So you give that the quantity you want to return / refund on this particular credit memo.

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Khungersumit 40 on at

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Hi Inge M. Bruvik
Thanks for responding

For this, Can you please tell in which field or property should we set orderNumber or OrderId so that this can be recognized that this credit memo belongs to this specific order? :)
https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/resources/dynamics_salescreditmemo

| Either you can try to create the credit memo via the API but not give a value to the number field.

Or is it the invoiceNumber that we have to use for linking purpose?

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Inge M. Bruvik 1,105 Moderator on at

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In Business Central you normally link the credit memo not to your order but to your posted sales invoice. And for that you use the field:

invoiceNumber. If you use that field the credit memo will be applied to the originating invoice during posting.

If you want to link to the original sales order as well i would have used the field externalDocumentNumber.

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Khungersumit 40 on at

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Hi Inge
Thanks for responding

I followed the following steps to create a credit memo of a Line item
1) Fulfilled a line item of order (I got the Invoice Number for it from sales invoices)
2) I used the same InvoiceNumber in the request using THIS API and I can see a credit memo created but why here line item is missing.

I want to create a credit memo of an order's line item, do I need to call some other API after this step?

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Inge M. Bruvik 1,105 Moderator on at

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Have you added the lines using the sales creditmemo line API ?

docs.microsoft.com/.../dynamics_salescreditmemoline

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Khungersumit 40 on at

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Hi Inge

Yes, it works with a separate request for credit memo line API :)

Thanks

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