Dynamics Community Forum Thread Details

Potential Issue with how Applied Credit Memos appear on Accounts Payable Check Stubs

We are on GP 2013 R2 and have some questions regarding why applied Credit Memos do not continue to print on check stubs. In this example, we have 3 separate Invoices with 3 separate Credit Memos applied but none of the Credits fully offset the full amount of the Invoice they are applied to. This is what the Check Stub would look like if we paid off all 3 invoices. This works fine.

However, if we unmark Invoice C from our check in the Edit Checks window, we get the following check stub. Note that Invoice C and Credit Memo C-3 appear but the Net Amount Paid is 0.00. Remittance Form shows the same information.

When we finally pay off Invoice C, the system nets it out and doesn’t show the initial Credit Memo that was applied against it. Remittance form shows the same information.

This is causing confusion for our Vendors. We have a fairly large number of Credits and when no one can tell if/when a Credit was applied when an Invoice is fully paid off, it makes it difficult to provide this information. Ideally, we would like to Applied Credits to show until the Invoice is fully paid.

This is what our AP Setup Defaults are set to:

Are we doing something wrong or is this the way was intended to work?

Thank you!

Karl

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