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I am hoping that someone has experienced similar issues and may have some insights as to why invoices do not consolidate when being generated from Field Service contracts using Contract Billing and the consolidate contract invoices feature?
We have confirmed with Microsoft Support that the setup for the customer service extensions is correct, consolidate check box checked.
The contracts are for the same customer, same billing address. However we can not seem to get it to consolidate and always end up with 1 invoice for each contract.
Testing in Fabrikam it worked successfully! So why not in a production company?
We also ensured that we removed any third party modules when we tested to ensure the process was not affected by another module.
This did not resolve the issue, still get a single invoice for each contract.
And we scripted out the contract billing action to see if there was any obvious errors reported.
Thank you to all for your thoughts and insights.
Michael Smith
Peer1 Networking
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We had the same issue - after a detailed sql trace session we found the problem - the customer Currency field must be populated- if its blank it wont consolidate- a bit bizarre and good luck finding any reference in the manual for that - but that should resolve your issue assuming you have completed the other required setups.
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