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Unified Service Desk integration with Microsoft AX

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Posted on by Community Member Microsoft Employee

Hello,

I would like to know what are the different possible ways where I can pull data from Microsoft Dynamics AX and put it on the Unified Service Desk Agent Desktop based on the Contact ID.

As of now I'm using USD with MS Dynamics CRM, and I want to extend this functionality by integrating all other applications in my business. I want to show customer data from different applications within a single Agent Desktop(USD).

TIA

Sunny

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ansrikanth 3,115 on at

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RE: Unified Service Desk integration with Microsoft AX

If you want to show the AX as it is in USD (assuming it is a website), you should be configuring it as Standard web application, but if you want to show the AX Data in a custom screen in USD then I blv AX has some apis and you need to see a way of authenticating & getting data from the APIs in to a "Custom USD Hosted control".

Hope this helps to start thinking further steps for you..

-Srikanth