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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Optionset Value not di...
Customer experience | Sales, Customer Insights,...
Answered

Optionset Value not displayed when creating lead from Marketing Form

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Posted on by Eladw 5

The whole process is working fine. But there is one field that is not being filled when creating a Lead.

(the screenshots are translated since the orginial is in hebrew)

Created custom field to capture the selection

pastedimage1627382827674v1.png

Set the mapping field to the one in Lead

pastedimage1627382916151v2.png

On the form submission I can see that the field has value

pastedimage1627383173693v3.png

The lead is created properly and all the fields are filled but this field remains empty

pastedimage1627383210984v4.png

On the Audit History I get this strange Icon 

pastedimage1627383324296v5.png

The field on the list has the type OptionSet 

Thanks, any help will be appreciated

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    If a form field has been inserted into a marketing form and its options changed, it is necessary to remove it from the form and re-add it.

    Otherwise, the options will not be updated in the form.

    Here is a similar issue which you can refer to:

    (+) Marketing forms drop down list - Dynamics 365 Marketing Forum Community Forum

  • Eladw Profile Picture
    Eladw 5 on at

    The form has been captured from the website, not a created Marketing Form.

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    You can create a new form field mapping to the option set field to achieve it.

    Please refer to the answer in the following issue:

    (+) How to map a capture form dropdown to a text field on the contact? - Dynamics 365 Marketing Forum Community Forum

  • Eladw Profile Picture
    Eladw 5 on at

    Yes, that's a workaround and a good idea, but doesn't solve the issue itself.

    Is this a known issue?

  • Verified answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    In the submission, the value captured is a string of characters.

    If the "interested in" field in the lead entity is an option set, it is recorded with the value and label of the options. So it cannot be corresponded to by the value in the submission.

    pastedimage1627466180702v1.png

    Or you can try to adjust the form in the website and track the value instead of the label from the form.

  • Eladw Profile Picture
    Eladw 5 on at

    You are right. Thank you for the answer.

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