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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email received date di...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email received date different in Outlook vs. Dynamics 365

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Posted on by DrCRM 10

I have a customer requirement to capture the date/time that an email was received in Outlook/Exchange, which may be different than the time it shows as created in Dynamics 365.

Apparently where emails are manual "tracked", and the user tracks an email several hours or days after receiving the email, the Dynamics 365 created date/time will be when the email is tracked, not when  it was actually received by the user.

Is there any way to capture the actual email created time from Exchange/Outlook in Dynamics 365?

Thanks

Jim 

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  • Suggested answer
    SS-01100907-0 Profile Picture
    SS-01100907-0 Microsoft Employee on at

    Hello,

    Its not [possible I believe. When any user track an email from outlook to CRM the CRM sync with exchange and fetch the actual email creation date time along with the email itself.

  • DrCRM Profile Picture
    DrCRM 10 on at

    Thanks for the reply.

    The customer screenshots show that the D365 email create date shows the date when the email was "tracked" from Outlook, which is 2 days later than the date the email was received in Outlook.

    So the D365

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