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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to include the ori...
Microsoft Dynamics CRM (Archived)

How to include the original message in an automatic reply email?

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Posted on by Saroj Das 3,355

Hi,

Can someone suggest any workaround (without plugin), how to include the original message in an automatic reply email. Currently i am using Auto Case create rule. If i add the Email description field (dynamic field) in Auto reply email, the email body is included with html tags. I am adding this Email Description in Case description field without any issue. But i need it in Auto reply email.

Thanks,
Saroj

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  • Saroj Das Profile Picture
    Saroj Das 3,355 on at
    RE: How to include the original message in an automatic reply email?

    Hi,

    I am using Auto record create and update rule for this. And adding description field in the automated email won't resolve the issue, rather it will add html tags with the email body which is very awkward. So i am formatting it as plain text. but my requirement is getting actual email (includes tables, images) sent from user and put that in my auto response email. I have done it in some extend but not complete success.

    Thanks,

    Saroj

  • Yadnyesh Kuvalekar Profile Picture
    Yadnyesh Kuvalekar 4,102 on at
    RE: How to include the original message in an automatic reply email?

    Hi Saroj,

    There is no direct way of doing this. If you are sending automatic replies as an automated email through workflow, then you can include description field of Email entity in the automated email. Description field of email entity contains body of the email.

    Kindly tick Suggested Answer checkbox if this resolves your query.

  • Saroj Das Profile Picture
    Saroj Das 3,355 on at
    RE: How to include the original message in an automatic reply email?

    Any one can help?

    Thanks,

    Saroj

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