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ReportWho do you use for Support? How responsive are they and what is the cost? We are currently with TriBridge.
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Who do you use for Support? How responsive are they and what is the cost? We are currently with TriBridge.
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The big resellers such as Tribridge or SBS can be very useful for "big" projects (installs, upgrades, complex customizations/integrations, etc.). But for day-to-day support, there are certainly a bunch of independent consultants such as myself, who've been working with the Dynamics product line(s) for a long time. The reduced cost of an independent consultant can save you 25-40% of the typical reseller's cost. Often, an independent consultant will respond in a more timely manner as well.
Personally, I've worked with Dynamics SL for 19 years. I was a certified trainer in FRx and certainly would be for Management Reporter too if there was a formal exam. I've been independent for over 4 years now, with a handful of long-time clients who rely on me for the day-to-day support. As needed for these clients, I will work with a reseller for larger projects that I can't do on my own. That relationship works well for all parties - the client gets timely & slightly cheaper support and the reseller maintains a client and also gets some work out of it as well.
I've had a couple of clients find me via https://www.upwork.com/. This is a site where independent consultants like myself can register and "sell" themselves.
I'd be happy to take this offline if there's a need for any basic SL or MR support.
Thanks,
John
Do you use Management Reporter for custom reports and financials?
Hoping to see another answer. We use Tribridge as well.
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