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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / EMAIL Tracking Tokens
Microsoft Dynamics CRM (Archived)

EMAIL Tracking Tokens

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Posted on by uahmed 310

Hi,

Is there any way if we could start email token from certain number.

For Example my current email reference is: "Email No:0048183"

I want to reset token and start it from 10000

"EMAIL NO: 004811000"

Thanks

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  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Hi Usman,

    Later Edit:

    This is stored in the nexttrackingnumber from the organization entity - see docs.microsoft.com/.../organization

    I don't think this supports Write Operations - as I don't see the IsValidForUpdate flag https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/entities/organization#BKMK_NextTrackingNumber.

    I would be tempted to say that unfortunately there is no way to set the number. However if you want you can try to change it via the SDK on a vanilla CRM Organization (so that you don't break anything on your environment). If it works fine - then apply the same on your productive instance. 

    Hope this helps,

    Radu

  • uahmed Profile Picture
    uahmed 310 on at

    Thanks Radu for your email. Do you want can be impact of turning off email tokens? As I far I know Microsoft doesn't recommend turning off tracking tokens.

  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Hi Usman,

    If you disable the tracking token and smart matching - then the CRM Platform won't be able to successfully track all incoming emails to the CRM records they relate to (Opportunities, Cases, Accounts, etc.)

    I did however think a bit on another approach - if you want your tracking tokens to start at 1000. You can try following

    1. Change the token prefix - i think this would reset also the counter for the new token prefix

    2. Send out 999 generic emails

    Afterwards start sending out normal emails - as these should continue with token value 1000.

    I haven't tested this theory - but i think it might work.

    Regards,

    Radu

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