Hi community,
When the new customer journey design was introduced some thing changes
First you can not start a customer journey with a form or a page it has to start always with a segment
Now we have experienced the following wich one of our clients learned
When you use the template
Documentation is saying:
If/then: This tile has replaced the Trigger tile. The If/then tile holds contacts either until a defined condition is true, or until a defined amount of time expires. The If/then tile splits the path. Contacts who fulfill the conditions in time will follow the true path. Contacts who haven't met the conditions when the time expires will follow the false path.
The default value for the wait up to time is 1 hour ...... so due to an mistake when creating the live journey it was it was set to 1 hour.
We had 45 event registrations and we noticed that only 5 have had a confirmation e-mail
We experienced that all the registrations at the event page when they register later than 1 hour did not received any confirmation mail at all..
We did some research to find out why this had happend
1. We saw that some contacts where not in the segment list, when registered for the event.
Is this the problem that they did not get an confirmation mail ?
2. When you do not pay attention to the wait up to time and read the docs again, we think that when the wait up time expires then all the none registered are following the false path??
In the old customer journey tiles it was clear what tile was ment for
All what we want is a customer journey:
Do we have to change the wait up to until 5 days and when someone registered at day 6.
Will this person receive a confirmation mail or do we have to set up seperate swim lanes or do something else?
is this a bug that there where no confirmations sent after 1 hour or is this a misunderstanding
I had the exact same issue. I had IF Registered was set at 3 days. The NO path was firstly set with a reminder Email, then followed the same path as YES. The issue i got is that Event registrations within 1 hour went down the YES path and received a Confirmation. Others who did not register within 1 hour, BUT within the 3 days did NOT receive a confirmation. The IF registered showed them queued up as Processing!
So it seems that the system holds everything after 1 hour and not event a TRUE registration after one hour will pass though and allow a Confirmation Email to be sent. The wait 3 days holds everything including the Confirmation Email.
Hi
I think the image clofly is showing in step 3 this one is not right. I am missing the confirmation mail at the yes flow after the reminder has been send.
The if/then tile sends all contacts on the list after 7 days through the no lane. So if someone register after 7 days they would not get any confirmation mail
I have spoken to microsoft and we have posted the changes as an Idea
The other possibility is to make an second swimlane only to send confirmation mailings out but that only does work as you connect a custom marketing form
Eventregistration is not a possibility to choose as a start segment only marketing forms or update contact info
Dear Mariette,
You can use a marketing form or contact update as the start of your Customer Journey. If you create a New journey, click on the + icon. There is a dropdown button in which you choose which element to start the campaign.
Hope this helps
Kind regards,
Renée
Hi, Mariette
You can modify your Customer Journey by the following steps:
1. Select an email which contains the event you’d like to announce
2. Set the condition of the if/ then for the event you just add to the email
3. Set the length of time you want to wait for invitees.
4. Create the confirmation emails and reminder emails you’d like to send.
Then you can also send confirmation emails to the invitees who have registered the event and send reminder emails to the others.
Regards,
Clofly
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