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Unable to Access Business Central Admin center to create new user

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Posted on by 67

Hello,

I know the admin center is usually available by link in the top left corner of the screen or top right drown down near settings; however neither of these are available.

pastedimage1677081869190v1.png

pastedimage1677081904794v2.png

I have SUPER permissions and a few others for modifying pages. Not sure where or how to access this.

  • Suggested answer
    Amit_Sharma Profile Picture
    Amit_Sharma 2,545 on at
    RE: Unable to Access Business Central Admin center to create new user

    Hi,

    Refer the below link for info.

    https://erpconsultors.com/create-user-in-d365-bc-saas-or-online-version/

    Regards

    Amit Sharma

    www.erpconsultors.com

    linkedin.com/in/amit-sharma-94542440/

    Press Yes if info is useful.

  • Robin Patrick Profile Picture
    Robin Patrick 25 on at
    RE: Unable to Access Business Central Admin center to create new user

    Hope you added license:
    The import includes license assignments.

    Sign in to Business Central using an administrator account.
    Choose the. icon, enter Users, and then choose the related link.
    Choose Update Users from Microsoft 365.

    Regards,
    Robin

  • Horia Micu Profile Picture
    Horia Micu on at
    RE: Unable to Access Business Central Admin center to create new user

    Jake,

      Most probably your account is not setup as SUPER user, please try using a 2nd account add SUPER permision so you can run sync process from M365 .

  • ERPlatanos Profile Picture
    ERPlatanos 67 on at
    RE: Unable to Access Business Central Admin center to create new user

    Horia,

    To clarify, it looks like I'm able to access the Dynamics 365 Business Central admin center, but this isn't where users are updated.

    pastedimage1677098686853v1.png

    I am having trouble accessing or navigating to the users page. I even sent them the link and they got an error saying they didn't have access due to permissions

  • ERPlatanos Profile Picture
    ERPlatanos 67 on at
    RE: Unable to Access Business Central Admin center to create new user

    Horia,

    I was able to access the Users page with the original Global Admin account; however, we set a user as another global admin and they are unable to navigate to edit users in 365

  • Horia Micu Profile Picture
    Horia Micu on at
    RE: Unable to Access Business Central Admin center to create new user

    Hello Jake,

     Are you able to access Microsoft 365 Admin portal ?

      You need GA ( Global Admin  ) rights to create new users on M365 Admin portal .

    portal.office.com/.../Home

    learn.microsoft.com/.../add-users

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