CLEARING ORPHANED TRANSACTION

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Posted on by AM-14070625-0

I am having an issue whereby a deleted intercompany purchase order has kept an on order status and cant seem to be able to delete that. Any idea how this can be cleared.

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Dynamics 365 general

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Mansi Soni 8,909 Super User 2025 Season 2 on at

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Hello @AM-14070625-0,

Can you kindly specify that which Dynamics 365 Product are you using like business central, F&O or any other?

Regards,
Mansi Soni

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AM-14070625-0 16 on at

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mansi,

F&O

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Jonas "Jones" Melgaard 4,986 Most Valuable Professional on at

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Moved from General to D365 SCM.

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André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi,

What exactly do you mean by "kept an on order status"? Can you elaborate and/or share a screenshot so we understand what you noticed in your environment? Did this happen in a production environment?

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Navneeth Nagrajan 2,438 Super User 2025 Season 2 on at

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Hi AM-14070625-0,

Is this a question related to D365 SCM or some other product?

If this is D365 SCM then, a few questions:

1. Do you have any product receipted against the PO on the other company?

2. Is the vendor associated with the PO, an intercompany vendor too?

3. How are you deleting the intercompany purchase order - From the company through which you created the intercompany PO or through the company where the PO resides in?

Suggestions:

1. Looks like there are products receipted against the PO in the other company.

2. Since there is only one PO here, would recommend having a custom X++ script to delete the receipted transactions (if any) and the PO.

Hope this helps.

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Jonas "Jones" Melgaard 4,986 Most Valuable Professional on at

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I assume this is D365 SCM, as it's stated earlier in the thread (-:

From what I understand, you have deleted the originating order line in the intracompany chain, and you now have order headers with status open order. It sounds a bit odd, since it's not expected behavior according to Microsoft documentation; I.e. it's a bug or because of customizations. I can update the title of the question if you want?

Link to docs: https://learn.microsoft.com/en-us/dynamics365/supply-chain/sales-marketing/intercompany-change-delete-original-sales-order

I haven't dealt with intracompany for about a year since I work in finance now; If I find time later today I'll have a look at it. But if something broke in the intracompany chain for whatever reason, potentially because of customizations, I have deleted the orphaned orders manually using a job at my former employer. Exactly as @Navneeth Nagrajan said

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AM-14070625-0 16 on at

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Ok so i have seen many havent quite understood the issue. Let me start again. My organisation are using D365 F&O. The issue i am facing is that i have one particular purchase/sales order as intercompany order which was deleted without being receipted or updated in anyway. However the product in the PO has maintained an on order status as if to show the PO/SO is still open yet you cant retrieve it. Basically leaving it as an orphaned transaction. Now my question is simple how do i clear this status of the product since this has a direct affect on my item stock. See attached image as to how the line appears in transactions yet PO/SO is not accessible from any module.

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