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Dynamics 365 Community / Forums / Business Central forum / Integration BC-CRM
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Integration BC-CRM

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Posted on by Nina_01 17
Hi,
 
I have made integration BC-CRM. Previously, there is no issue with the synchronization. now I can see the are many uncoupled records. After job queue has run, there are still uncoupled records and I need to sync one by one. What could possibly be the issue here? When account created from CRM, there is no issue syncing back to BC.
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Integration with Dynamics 365 products
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Integration BC-CRM
    Hi,

    Please check the synchronization log for any error messages or warnings that could provide insights into the specific issues causing the uncoupled records.
    On the Coupled Data Synchronization Errors page you can Restore Broken Couplings, Delete Couplings and you can Retry Synchronizations, the Retry will let you specify which modified record should be used in the synchronization.
    1O4RzYZ4f84f8vX5_FN7NfeI3kJIp3aCP.jpg
     
    Best Regards,
    Judy
  • gdrenteria Profile Picture
    gdrenteria 8,762 Most Valuable Professional on at
    Integration BC-CRM

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