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Small and medium business | Business Central, N...

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Integration BC-CRM

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Posted on by Nina_01

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Hi,

I have made integration BC-CRM. Previously, there is no issue with the synchronization. now I can see the are many uncoupled records. After job queue has run, there are still uncoupled records and I need to sync one by one. What could possibly be the issue here? When account created from CRM, there is no issue syncing back to BC.

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Dynamics 365 Business Central

Dynamics 365 Business Central

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Gerardo Rentería Ga... 25,225 Most Valuable Professional on at

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Hi

No message appears that you can follow?
Here are some pages that I hope give you some light.

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-to-view-synchronization-status#to-view-and-resolve-synchronization-errors-for-coupled-records

https://community.dynamics.com/forums/thread/details/?threadid=aabfe847-f4ad-4e26-b587-adbb7f1e7115

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-troubleshoot-sales-synchronization

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-to-couple-and-synchronize-records-manually

Best regards

Gerardo

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Judy Microsoft Employee on at

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Hi,

Please check the synchronization log for any error messages or warnings that could provide insights into the specific issues causing the uncoupled records.
On the Coupled Data Synchronization Errors page you can Restore Broken Couplings, Delete Couplings and you can Retry Synchronizations, the Retry will let you specify which modified record should be used in the synchronization.

Best Regards,

Judy

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