Dynamics Community Forum Thread Details

What's New in Engagement Insights in June!

Hi Engagement Insights Community! We had many exciting new features launched during the month of June, including a segment builder, mobile analytics, mobile funnels and cross-channel funnels.

Engagement insights now includes out-of-the-box mobile analytics features. You can use these features to measure and analyze your customers' behavior for your websites and mobile applications. Mobile analytics features include:

Mobile SDKs for Android and iOS applications
Out-of-the-ox mobile reports
Mobile metrics and dimensions in the custom report builder
Mobile funnels
Cross-channel funnels (web and mobile)

Learn more about Engagement insights mobile analytics here: Get started with Android SDK - Dynamics 365 Customer Insights | Microsoft Docs

New in the month of June, Engagement insights now has the ability to allow you to create your own metrics, dimensions and segments for your reporting and analysis needs. By creating your own metrics, segments and dimensions, you can use these to further understand the behavior of visitors on your website and mobile application.

Learn more about creating metrics, dimensions and segments here: View and create segments - Dynamics 365 Customer Insights | Microsoft Docs

The Engagement insights team has also expanded the funnel report functionality. You can now use funnel reports on your mobile data to understand how your customers are moving through your mobile application. In addition to separate web and mobile funnel reports, Engagement insights now supports cross-channel funnel reports. These funnel reports allow you to select which workspace you would like the data for each step to come from. Users can select data from any workspace they have access to, tracking the behavior of your customers across multiple websites and/or mobile applications.

Learn more about mobile and cross-channel funnel reports here: Funnel reports - Dynamics 365 Customer Insights | Microsoft Docs

Try Engagement insights today at aka.ms/tryei

For more information about Engagement insights, check out our documentation at: Engagement insights(preview) documentation - Dynamics 365 Customer Insights | Microsoft Docs

Stay tuned for monthly updates!