Void Open Payables Transaction with Incorrect Date

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We have an open payables transaction that was incorrectly dated with the year 2814, When attempting to void it, we check the box, click the 'Void' button, and are prompted with a General Posting Journal. After selecting our destination and clicking 'OK', nothing appears, we are brought back to the Void Open Payables screen, and the check is removed from the checkbox for the transaction we are trying to void, leaving it open, without voiding it.

Any idea what's happening here?

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soma 24,410 on at

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While marking the checkbox to payable transaction which you trying to void, change the void date and void posting date to current date then click the void button.

Hope this helps!!!

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Community Member on at

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Hi Soma,

Thanks for the reply, but wouldn't we want the voided date to be the original document date?

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soma 24,410 on at

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You can void the document only on any date of opened year. Can't void it closed and 2814 year.

Hope this helps!!!

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Heather Roggeveen 9,146 on at

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You may be able to leave the Void date as the original date and just change the posting date. I am assuming the original posting in the GL did not go to 2814? Could be worth a try.

Just as an aside, do you know that there is a function in the Professional Services Toolkit that you can activate that will tell a user if they enter a transaction that has a date outside of a valid fiscal period. It won't stop them using a date in a period that there is a calendar for, but it will help stop things like this from occurring. I rolled this out to a client site after having to deal with a similar situation. Probably a must for all sites actually.

Cheers

Heather

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Community Member on at

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Thanks Soma.

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Community Member on at

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Thanks for the heads up Heather. Yes we should definitely use this.

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soma 24,410 on at

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Always Welcome...:)

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