Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

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Posted on by Community Member Microsoft Employee

We have added the Booking Status of "Arrived" with Field Service Status on the Booking Status set to "In Progress".

However, when I change the Booking Status from "Scheduled" to "Arrived", I get the following error:

If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

What does this mean and how do I resolve this issue?

Thanks.

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Community Member Microsoft Employee on at

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RE: Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

Thank you for the responses. This is now working. Still not sure what the issue was though!
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a33ik 84,325 Most Valuable Professional on at

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RE: Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

Hello,

Can you please provide screenshot of "Arrived" status record?
Community Member Microsoft Employee on at

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RE: Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

I can only see Dynamics 365 version - not Field Service version. I do not have Admin access to Office portal.

Here's the Dynamics 365 version: Version 1612 (8.2.1.360) (DB 8.2.1.360) online

Is there a way to find Field Service version?

Thanks.
Thomas David Dayman 11,323 on at

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RE: Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

Hi,

I tested it on my end and it seems like it worked fine for me. What version of Field Service do you have? I have 6.2.1.38
Community Member Microsoft Employee on at

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RE: Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

Thomas, please see the screenshots above. Thanks.
Thomas David Dayman 11,323 on at

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RE: Error on changing Booking Status: If the system status is "In Progress," you can change the sub-status to "In Progress" or "Canceled."

Can you send some screenshots of your new Booking Status?