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I can't find S.L.a under service management in crm 2011..
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This feature was introduced in CRM Online Spring '14 update and in CRM 2013 Service Pack 1 (on-premises).
See here:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level-agreements-slas.aspx
so what if i need to add in crm 2011?
Sandeep,
That means that you will have to do all customizations and development with own hands and visual studio.
omg.....
should we need to add using ribbon workbench@Andrii
I believe you will use it as well.
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