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Microsoft Dynamics GP (Archived)

Microsoft Dynamics GP Has stopped working

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Posted on by Community Member Microsoft Employee

For the last few weeks we've been having an issue with Dynamics.exe.

Faulting application name: Dynamics.exe, version: 16.0.33.0, time stamp: 0x583359b7

Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xc3955624

Exception code: 0xe0434352

Fault offset: 0x000eb802

Faulting process id: 0x22d4

Faulting application start time: 0x01d30cdda63f2c81

Faulting application path: C:\Dynamics 2016\Dynamics.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 7dc365df-fa4c-49de-b624-c4e2efe5d54b

Faulting package full name:

Faulting package-relative application ID:

Can someone please assist, I've even tried a moving the user to a new PC. Atleast every oncea  week since then we get this call from the very same user out of +-40 users.

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  • GMA Profile Picture
    GMA 1,072 on at
    RE: Microsoft Dynamics GP Has stopped working

    The million dollar question, what is different last week from the previous 3 weeks?

    When asking them, make sure they think outside of just GP, because that is how I figured out they were doing some online banking that caused GP to crash.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Microsoft Dynamics GP Has stopped working

    All the users have same apps, I also asked her to work on another users PC with her credentials the other user on her PC, it worked fine for that day GP didn't crush. Its been quiet for 3 weeks without crushing then it started last week again.

  • GMA Profile Picture
    GMA 1,072 on at
    RE: Microsoft Dynamics GP Has stopped working

    Does she have anything installed that others do not? I ran into a similar issue (on a different version of GP).

    I finally found out that this user was the only one that uploaded something to a bank website and had some tool installed that was causing problems with GP.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Microsoft Dynamics GP Has stopped working

    Thank you for your response. We created a new profile for user but the issue still persisted. We even moved her to a new PC, all our users are on Windows 10 and she's the only one having this problem.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Microsoft Dynamics GP Has stopped working

    Thank you, I've added dynamics.exe on the DEP. User will alert me if when it stops responding.

  • Mick Egan Profile Picture
    Mick Egan 3,557 on at
    RE: Microsoft Dynamics GP Has stopped working

    Check the Data Execution Preventation is not enabled. If it is you need to add dynamics.exe .

    Mick

  • Jothi Krishnan N Profile Picture
    Jothi Krishnan N 1,865 on at
    RE: Microsoft Dynamics GP Has stopped working

    Have you tried copying GP instance from another user's computer to this user? Also, try copying access from another user who has similar role, to this user, using Copy Access button on the User setup and see if that resolves. Not sure, but I guess this could also be due to some DLLs missing or incompatible in GP main or Add-ins folder, or may be a compatible .Net framework not installed or Smart list addons etc. If you have VS Tools customization make sure everything is installed on this computer correctly.

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