Microsoft Dynamics GP (Archived)

Microsoft Dynamics GP Has stopped working

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Posted on by Community Member

For the last few weeks we've been having an issue with Dynamics.exe.

Faulting application name: Dynamics.exe, version: 16.0.33.0, time stamp: 0x583359b7

Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xc3955624

Exception code: 0xe0434352

Fault offset: 0x000eb802

Faulting process id: 0x22d4

Faulting application start time: 0x01d30cdda63f2c81

Faulting application path: C:\Dynamics 2016\Dynamics.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 7dc365df-fa4c-49de-b624-c4e2efe5d54b

Faulting package full name:

Faulting package-relative application ID:

Can someone please assist, I've even tried a moving the user to a new PC. Atleast every oncea week since then we get this call from the very same user out of +-40 users.

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Jothi Krishnan N 1,895 on at

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Have you tried copying GP instance from another user's computer to this user? Also, try copying access from another user who has similar role, to this user, using Copy Access button on the User setup and see if that resolves. Not sure, but I guess this could also be due to some DLLs missing or incompatible in GP main or Add-ins folder, or may be a compatible .Net framework not installed or Smart list addons etc. If you have VS Tools customization make sure everything is installed on this computer correctly.

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Mick Egan 3,561 on at

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Check the Data Execution Preventation is not enabled. If it is you need to add dynamics.exe .

Mick

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Community Member on at

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Thank you, I've added dynamics.exe on the DEP. User will alert me if when it stops responding.

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Community Member on at

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Thank you for your response. We created a new profile for user but the issue still persisted. We even moved her to a new PC, all our users are on Windows 10 and she's the only one having this problem.

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GMA 1,074 on at

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Does she have anything installed that others do not? I ran into a similar issue (on a different version of GP).

I finally found out that this user was the only one that uploaded something to a bank website and had some tool installed that was causing problems with GP.

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Community Member on at

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All the users have same apps, I also asked her to work on another users PC with her credentials the other user on her PC, it worked fine for that day GP didn't crush. Its been quiet for 3 weeks without crushing then it started last week again.

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GMA 1,074 on at

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The million dollar question, what is different last week from the previous 3 weeks?

When asking them, make sure they think outside of just GP, because that is how I figured out they were doing some online banking that caused GP to crash.

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