web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / The channel was not fo...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

The channel was not found or no valid company was found

(0) ShareShare
ReportReport
Posted on by AR01 126

I am getting the following error. I don't understand what I am missing.

pastedimage1652972354073v1.png

Other details:

  1. It's a cloud environment with no customization.
  2. FO version 10.0.25
  3. Scale unit version 9.35.
  4. Data is all dummy Contoso data USRT.
  5. initialize commerce scheduler ended successfully.
  6. 1110 and 9999 distribution schedule job ended successfully.
  7. Device is validate with 000160 employee/worker.
I have the same question (0)
  • Suggested answer
    Ramune Profile Picture
    Ramune on at

    Hi there,

    Please run Full Sync for 9999 job and try again.

  • AR01 Profile Picture
    AR01 126 on at

    Thank you for your response, I have tried this multiple times but no luck.

  • Suggested answer
    Diogo_STMonteiro Profile Picture
    Diogo_STMonteiro on at

    HI AR01,

    Can you please confirm that your CDX download session are as "applied" and not as "available"?

    Seems to me that something wrong with the CDX and the data is not successfully downloaded to the channel database, this could also means that the issue could be related with a missing CDX components like Could Async client. Please create a support ticket.

  • AR01 Profile Picture
    AR01 126 on at

    Hey Diogo Monteiro,

    I see the CDX download sessions, some of them are marked as "available" others are "no data". I am looking at the job history of 9999 job.

    Where can I verify these components for cloud sandbox environment.

  • Suggested answer
    Kurt Hatlevik Profile Picture
    Kurt Hatlevik 2,067 on at

    Hi.   I suggest you create a support ticket, as the CSU is not picking up the files.  In later deployments(10.0.26+) we have experienced that the  RetailSystemAccount is not correctly deployed with the right roles.  When creating a service request, refer to the following case for details: 2205170050002885

  • Suggested answer
    AR01 Profile Picture
    AR01 126 on at

    Hey Kurt,

    I have created a Microsoft ticket, they say async client is not deployed so their engineering team is fixing that. Is there any documentation about async client installation for cloud or does it get installed automatically at the time of scale unit initialization?

    Other than that I found a similar fix related to Retail service account on this blog. So I connected the sandbox environment database, verified the record and run the sql from the blog. RetailServiceAccount was there but it didn't have correct roles.

    Thanks a lot for your help.

  • Almustafa Profile Picture
    Almustafa 5 on at

    when you create a store you have to create a live channel database to this store and than choose the cloud channel database

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Laurens vd Tang Profile Picture

Laurens vd Tang 271 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 171 Super User 2025 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 130 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans