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BC17 IOS app stuck on login logo, works on android app

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Posted on by MohamedAthman

Hi All,

I have an issue with BC17 installation. Everything works well except when i try to login through IOS. It gets stuck on the login.

I can login in very well through android and windows.

Any idea what going on?

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raelhefn on at

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Make Sure IOS device is updated to last version.

Uninstall APP from IOS device and download it from docs.microsoft.com/.../install-business-central-app

Make sure you can open IOS Safari browser.

server_url/[phone|tablet]

and make sure you can open bc from browser.

for older version not 17.x there is a bug when use BC App on IOS devices for more information please refer to : https://community.dynamics.com/business/f/dynamics-365-business-central-forum/406958/problems-with-accessing-the-web-client-after-the-necessary-globalendpoints-parameter-has-been-added-for-the-ios-mobile-app

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Manish Kutar 45 on at

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HI,

We have the same issue on couple of different servers. Both are Business Central 17 (on-premise).

Both the servers are with Self-signed certificates and their web-clients are accessible on Chromes/Edge/IE. Although, these web-clients are not accessible on Safari or iOS mobile apps.

On checking the event viewer, there is some error message observed:

1. Microsoft.AspNetCore.SignalR.HubConnectionContext

Failed connection handshake.

Not sure if there is something missing on IIS or web-server settings.

Please assist. Some of our customers are using Business Central and have difficulties on using on iOS devices.

Best Regards,

Manish

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Community Member on at

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Hi,

We have the same issue on server with Business Central 17.0.16974.0, it's working on Android, web-clients on Chrome/IE/Edge, but it's not working on iOS.

We have configurated GlobalEndpoints and certificate.

Please assist us in order to allow our customers to use this app on iOS.

Thank you.

Regards.

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Manish Kutar 45 on at

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I have the same version of Business Central.

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marco.altamura 15 on at

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I also encountered this problem in an on-premise environment with BC17, in which we just added the GlobalEndpoint setting in the web instance without solving the problem.

The webpage loads up to the login prompt but, when entering the login, the same credentials we use on Android/Windows devices (credentials are correct) do not work on iOS devices.

I may add another information about this issue: looking at the Security log on the BC server we encounter this message when attempting to login through an iOS device:

Tentativo del computer di convalidare le credenziali di un account.

Authentication package: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0

Logon account: *****************

Workstation: WORKSTATION

Error code: 0xC0000064

This kind of error refers to "The username you typed does not exist. Bad username." but it's not, because on other devices the login works

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