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Microsoft Dynamics CRM (Archived)

Error Client Outllok

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Posted on by 694

Hello everyone,

I'm trying to set up the Outlook Client on a machine and I'm getting the following message "There is a problem communicating with the Microsoft Dynamics CRM server." Make sure this server is not available. Try again later. If the problem persists, contact your System administrator. "

And the following message is: "The call was not authenticated by the service".

3730.erro.jpg

In detail, the address is published for external access, but without the protocol "https" and yes the http and the machine that I am trying to use Client is not on the network and is outside the domain.

I tried the external access IP but without success.

What can it be?

Thank you

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I have the same question (0)
  • Drew Poggemann Profile Picture
    4 on at

    HI Ricardo,

    Is this environment setup to follow the steps for IFD configuration?  blogs.technet.microsoft.com/.../configuring-ifd-for-crm-2011

    Can you access the environment through the web successfully and authenticate when outside your internal network?  

  • Ricardo Rodrigues dos Santos Profile Picture
    694 on at

    Yes, I can authenticate via browser both by external ip and by the suffix http://crm.domain.com:5555.

    AD is not federated

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