Error Client Outllok

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Posted on by Ricardo Rodrigues d...

692

Hello everyone,

I'm trying to set up the Outlook Client on a machine and I'm getting the following message "There is a problem communicating with the Microsoft Dynamics CRM server." Make sure this server is not available. Try again later. If the problem persists, contact your System administrator. "

And the following message is: "The call was not authenticated by the service".

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In detail, the address is published for external access, but without the protocol "https" and yes the http and the machine that I am trying to use Client is not on the network and is outside the domain.

I tried the external access IP but without success.

What can it be?

Thank you

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Ricardo Rodrigues d... 692 on at

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RE: Error Client Outllok

Yes, I can authenticate via browser both by external ip and by the suffix http://crm.domain.com:5555.

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Drew Poggemann 4 on at

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RE: Error Client Outllok

HI Ricardo,

Is this environment setup to follow the steps for IFD configuration? blogs.technet.microsoft.com/.../configuring-ifd-for-crm-2011

Can you access the environment through the web successfully and authenticate when outside your internal network?