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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Case not showing in ac...
Microsoft Dynamics CRM (Archived)

Case not showing in active cases

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Posted on by Community Member

Hi, 

I have this weird issue with a case where it is not showing up in the "My Active Cases" view. This view shows all cases that are assigned to my user.

It is properly assigned to me but I need can only see it in another view "Active cases" that shows all the active cases.

It seems that there is only this one case that is causing issues. 

I am using the following version :

Microsoft Dynamics® CRM Online 2016 Update(8.0.1.90) (DB 8.0.1.88)

Thanks for your help,

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I have the same question (0)
  • Suggested answer
    Hasibur Rahman Profile Picture
    Hasibur Rahman on at

    Was this created by you as well ?

  • Suggested answer
    ManirajKV Profile Picture
    ManirajKV 1,477 on at

    Hi

    1. check the ownership of the record ? is it assigned to you or not ?

    2. check the status of the record, whether it is active case or not ?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Alright, this is a good old code 18. 

    The cases are not ordered in the same way in both views. 

    The case is where it should be.

  • ManirajKV Profile Picture
    ManirajKV 1,477 on at

    Lol!!

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