KB3173711 - what is that?

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Posted on by David Sydney

Hi there,

We are currently troubleshooting issues with our Outlook CRM 2013 SP1 client.

A while ago, someone in our organisation created an installation manual for the Outlook CRM client which instructs to install the update 3173711 (which updates MSCRM to version 6.1.4.173).

Article 3173711 isn’t mentioned in “Microsoft Dynamics CRM 2013 updates and hotfixes”. We are wondering what this fix is for and if we should probably remove it from the installation instruction manual.

KB3173711 is publicly available here, but there are no details to what it is for and the linked “more information about this release” page doesn’t exist. Does anyone know what this patch is for and if you would recommend to install it?

We are concerned that we might end up with a very uncommon or even unsupported client version that could potentially end up with issues that only a very few organisations might face as well.

Many thanks,

David

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sanp 320 on at

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RE: KB3173711 - what is that?

why don't you upgrade to latest versions 9.0?
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David Sydney 75 on at

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RE: KB3173711 - what is that?

Hi Fun,

thank you for the suggestion.

We came across this article that explains what it's for:

community.dynamics.com/.../crm-for-outlook-2013-support-for-office-2016

I hope this is helpful for someone else one day :)

Cheers,

David
Alex Fun Wei Jie 33,626 on at

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RE: KB3173711 - what is that?

Hi,

I would suggest you to contact Microsoft support for this case. No related information can be found.