Hi,
Is it possible to configure the addition of the reply address according to the region of the account associated with the contact ?
Regards,
F@
Hi Fa,
We can apply dynamic expression to Reply-to address field, try Conditional Statements and check whether it would work.
e.g:
I have two accounts, one's region field value is APAC and another is EMEA.
So our expression would be something like below. If account is in other regions than APAC or EMEA, then use the default email address.
{{#if (eq contact.contact_account_parentcustomerid.address1_country 'APAC')}} reply1@outlook.com {{else if (eq contact.contact_account_parentcustomerid.address1_country 'EMEA')}} reply2@outlook.com {{else}} default@outlook.com {{/if}}
Convert it into single line and paste it to the field and replace data with your real mailboxes to test.
{{#if (eq contact.contact_account_parentcustomerid.address1_country 'APAC')}} reply1@outlook.com {{else if (eq contact.contact_account_parentcustomerid.address1_country 'EMEA')}} reply2@outlook.com {{else}} default@outlook.com {{/if}}
André Arnaud de Cal...
291,996
Super User 2025 Season 1
Martin Dráb
230,853
Most Valuable Professional
nmaenpaa
101,156