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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Configure Reply Address
Customer experience | Sales, Customer Insights,...
Suggested Answer

Configure Reply Address

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Posted on by Fatouma 210

Hi,

Is it possible to configure the addition of the reply address according to the region of the account associated with the contact ?

Regards,

F@

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  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Fa,

    We can apply dynamic expression to Reply-to address field, try Conditional Statements and check whether it would work.

    https://docs.microsoft.com/en-us/dynamics365/marketing/dynamic-email-content#conditional-statements-and-comparisons

    e.g: 

    I have two accounts, one's region field value is APAC and another is EMEA.

    pastedimage1612942863188v1.png

    So our expression would be something like below. If account is in other regions than APAC or EMEA, then use the default email address.

    {{#if (eq contact.contact_account_parentcustomerid.address1_country 'APAC')}}

reply1@outlook.com

{{else if (eq contact.contact_account_parentcustomerid.address1_country 'EMEA')}}

reply2@outlook.com

{{else}}

default@outlook.com

{{/if}}

    Convert it into single line and paste it to the field and replace data with your real mailboxes to test.

    {{#if (eq contact.contact_account_parentcustomerid.address1_country 'APAC')}} reply1@outlook.com {{else if (eq contact.contact_account_parentcustomerid.address1_country 'EMEA')}} reply2@outlook.com {{else}} default@outlook.com {{/if}}

    hello.JPG

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