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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / What is Service Level ...
Microsoft Dynamics CRM (Archived)

What is Service Level Agreement for?

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Posted on by Community Member Microsoft Employee

From resource that I have read, SLA is to set customer service schedule.

If I define my SLA, then what impact that I have got? Especially for cases management.

Sorry for dummy question

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  • Verified answer
    Alagunellaikumar Profile Picture
    Alagunellaikumar 6,210 on at
    RE: What is Service Level Agreement for?

    HI

    Please refer below URL:

    www.youtube.com/watch

  • Verified answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: What is Service Level Agreement for?

    Hi Intan,

    Below article provides some information regarding the subject.

    crmbook.powerobjects.com/.../service-level-agreements

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