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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamic 365 Outlook Cl...
Microsoft Dynamics CRM (Archived)

Dynamic 365 Outlook Client and email tracking not working

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Posted on by TrevorB 105

Hi All

Using Dynamic 365 online (V9) and the Dynamics 365 Client for Outlook (9.0.2.426).

I can get emails to track in CRM by clicking on the Track or Set Regarding buttons but any reply emails are not automatically tracking as expected.  

I think we have the System Setting correct but would appreciate any assistance with where we are going wrong.

Dynamic-365-Outlook-Client-1.png

 Dynamic-365-Outlook-Client-2.png

We have toggled Use Smart Matching on an off as well but don’t seem to be able to get this working.

Any suggestions greatly appreciated

Regards

Trevor

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