web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamic 365 Outlook Cl...
Microsoft Dynamics CRM (Archived)

Dynamic 365 Outlook Client and email tracking not working

(0) ShareShare
ReportReport
Posted on by TrevorB 105

Hi All

Using Dynamic 365 online (V9) and the Dynamics 365 Client for Outlook (9.0.2.426).

I can get emails to track in CRM by clicking on the Track or Set Regarding buttons but any reply emails are not automatically tracking as expected.  

I think we have the System Setting correct but would appreciate any assistance with where we are going wrong.

Dynamic-365-Outlook-Client-1.png

 Dynamic-365-Outlook-Client-2.png

We have toggled Use Smart Matching on an off as well but don’t seem to be able to get this working.

Any suggestions greatly appreciated

Regards

Trevor

*This post is locked for comments

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans