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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Microsoft Dynamics 365...
Microsoft Dynamics CRM (Archived)

Microsoft Dynamics 365 for Outlook ending up with error when installing

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Posted on by Mohsin Ali 3,614

I am using Dynamics 365 online and download setup by going through 'Apps for Dynamics 365'. I've installed outlook (64b), now whenever I tried to install the setup is ending up with below error. I am not able to solve it. Any idea to get below issue resolved. 

17:26:33|  Error| Error on download:  0x       0
17:36:37|  Error| Error retrieving installed exit code(error = 6) (ClientCommon.h:ExtractSFXFile:398).
17:36:37|  Error| Microsoft Dynamics 365 for Outlook installer is not valid for installation of this application.(error = 6) (ClientSetup.cpp:CCrmClientSetup::ExtractInstaller:1012).
17:36:37|  Error| Microsoft Dynamics 365 for Outlook installer is not valid for installation of this application.
17:36:47|  Error| Installation of Microsoft Dynamics 365 for Outlook failed.

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  • Suggested answer
    Andy Ran Profile Picture
    Andy Ran 295 on at
    RE: Microsoft Dynamics 365 for Outlook ending up with error when installing

    Could you please try to download and install from Microsoft download center directly instead of going through "Apps for Dynamics 365"? Sometime some issues happened with going through "Apps for Dynamics 365" but not with downloading from download center directly.

    Here are download links for Microsoft Dynamics 365 for Outlook: 

    v8.0: https://www.microsoft.com/en-us/download/details.aspx?id=50370

    v9.0: https://www.microsoft.com/en-us/download/details.aspx?id=56972 

    Depending on your CRM server is v8 or v9, you should download from one of these above links. Then try installing again and check whether same issue still repros.

  • Mohsin Ali Profile Picture
    Mohsin Ali 3,614 on at
    RE: Microsoft Dynamics 365 for Outlook ending up with error when installing

    Already followed it, but no luck.

  • Suggested answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,497 on at
    RE: Microsoft Dynamics 365 for Outlook ending up with error when installing

    Could you check if any of the suggestions here are helpful.

    community.dynamics.com/.../151088

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