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Suggested answer

Unable to Sync jobs to offline database D365

Posted on by 1,066

I am using MPOS with offline database.

When I run jobs the offline database remains stuck at Available and they never get applied.

D365 environment 10.0.8 (10.0.319.10005)

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  • Suggested answer
    vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Unable to Sync jobs to offline database D365

    The option "Pause offline synchronization" was enabled.

    I disabled it and sync offline started working.

  • Suggested answer
    vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Unable to Sync jobs to offline database D365

    The option "Pause offline synchronization" was enabled.

    I disabled it and sync offline started working.

  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: Unable to Sync jobs to offline database D365

    Hi Vickram,

    We need more details. In order to find out where the issue is, please create a support incident as it is complicated to answer through the community forums.

    Thank you!

  • vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Unable to Sync jobs to offline database D365

    I'm getting an error in SQL ,

    Can't connect to offline database

  • Ramune Profile Picture
    Ramune on at
    RE: Unable to Sync jobs to offline database D365

    Hi Vicram,

    Do you have any error messages in event logs?

  • vivo88 Profile Picture
    vivo88 1,066 on at
    RE: Unable to Sync jobs to offline database D365
    [quote user="Ramune Peckyte"]

    Hi Vickram,

    Did you leave MPOS running for some time?

    docs.microsoft.com/.../pos-offline-functionality

    Data synchronization

    The Commerce scheduler is used to send master data to the offline database. By default, when a distribution schedule is run, data changes are sent to both the channel database and the offline database. Modern POS includes the async sync library, which downloads any available data packages and inserts them into the offline database. If any transactions are created offline, the POS uploads them to the Commerce Scale Unit, so that they can be inserted into the channel database. Offline data synchronization can occur only if Modern POS is running.

    [/quote]

    Yes it has been running for some time.

    I did run the distribution schedule, but nothing shows in the Downloads in MPOS.

    downloads-offline.jpg

  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: Unable to Sync jobs to offline database D365

    Hi Vickram,

    Did you leave MPOS running for some time?

    docs.microsoft.com/.../pos-offline-functionality

    Data synchronization

    The Commerce scheduler is used to send master data to the offline database. By default, when a distribution schedule is run, data changes are sent to both the channel database and the offline database. Modern POS includes the async sync library, which downloads any available data packages and inserts them into the offline database. If any transactions are created offline, the POS uploads them to the Commerce Scale Unit, so that they can be inserted into the channel database. Offline data synchronization can occur only if Modern POS is running.

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