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Dynamics CRM for Outlook 2016 error occurres on SMS text message

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Posted on by Anaxander

5

Hi there!

We use Dynamics CRM 2016 SP1 on-premises and CRM add-in for Outlook (2010/2013). When I try to preview, open or forward sms text messages (has send from android email client) I get this error:

Microsoft .NET Framework

Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

************** Exeption text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   ? Microsoft.Crm.Outlook.TrackInCrmRegion.CreateUI()
   ? Microsoft.Crm.Application.Outlook.AsyncConditionalControl.EndUpdateOnCondition(Boolean result)
   ? Microsoft.Crm.Application.Outlook.AsyncConditionalControl.<BeginUpdateOnCondition>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   ? System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)

8412310.Error.PNG

This error occurres only on SMS text messages.

Does Dynamics CRM for Outlook support SMS text messages?

Please help to resolve this issue.

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Answers (1)

Wayne Walton 13,726 on at

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RE: Dynamics CRM for Outlook 2016 error occurres on SMS text message

In that case, I would bet the app is sending an unsupported MIME type, or there's an unexpected issue with the Cyrillic character set.
Anaxander 5 on at

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RE: Dynamics CRM for Outlook 2016 error occurres on SMS text message

Thanks for your answer.

No, we are using only MS Dynamics CRM for Outlook for tracking the email in CRM.

Some employees use application on phone that forward a copy of every SMS text message to Exchange email address. Then Outlook receives this message.
Verified answer

Wayne Walton 13,726 on at

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RE: Dynamics CRM for Outlook 2016 error occurres on SMS text message

No, there is no native support for text messages. I assume you're using a 3rd-party Outlook plugin to handle the SMS?

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