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Environment unable to access the services for Marketing,, Solution only. D365 Marketing application is installed

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Posted on by Chris1968

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Hi,

Bit confused by this and I have reached out to Microsoft.

My UAT environment, which has the app Marketing installed saying it only as the solution added and not the services

If I access the environment from the Admin centre and click on Resource > Dynamics 365 apps, it shows that I have the Dynamics 365 Marketing application installed.

So I believe the services and solutions should be available.

I was advised to install another Marketing Application??

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RE: Environment unable to access the services for Marketing,, Solution only. D365 Marketing application is installed

Hi,

You can refer the following link:

docs.microsoft.com/.../portal-optional
Chris1968 229 on at

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RE: Environment unable to access the services for Marketing,, Solution only. D365 Marketing application is installed

Hi Leah Ju,

I can see that two have been configured and these are to the Dev and Live environment. The Solution only version has not been configured so this ponders another question. How is the UAT environment seeing any of the Marketing components??

If I install one of the full versions as it seems we have three unused licenses for the application how can i identify where the other have been hosted to.

Apologises I've recently taken on the role and the other applications where installed a few years ago by another admin who as now left. When loading you have an option to host this on an internal webserver or the Dynamics one

Is there away I can identify where the others are???
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RE: Environment unable to access the services for Marketing,, Solution only. D365 Marketing application is installed

Hi Chris1968,

If you are seeing this message, it means that you have installed the solution only version of the Marketing App and not a paid or sandbox version.

You can find more information here: docs.microsoft.com/.../purchase-setup ()

Dynamics 365 Marketing Application: This is a full Dynamics 365 Marketing application, including both solutions and services. It's intended for production use, but can also be used during development and testing.

Dynamics 365 Marketing - Solution Only: This application provides the Dynamics 365 Marketing solutions, including all database entities, but not the services. This means that marketing capabilities aren't available. It provides limited functionality but can be installed on as many test or development environments as needed for no additional charge. More information: How Marketing is licensed.

Go to admin.powerplatform.microsoft.com and naviagate to Resources > Dynamics 365 apps on the left navigation pane.

You need manage the Dynamics 365 Marketing Application if you want to stop showing this alert.