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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Missing Dynamics SL Icon
Microsoft Dynamics SL (Archived)

Missing Dynamics SL Icon

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Posted on by Candice82 2

For one of my users, the Dynamics SL icon randomly disappears. What is causing it?

*This post is locked for comments

  • harshshah Profile Picture
    harshshah 30 on at
    RE: Missing Dynamics SL Icon

    is the Dynamics SL or Parent.exe is used from network drive ?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Missing Dynamics SL Icon

    Hi

    Follow the below steps in her workstation.

    1) Take a backup of that "Microsoft Dynamics SL" under C:\Users\<UserName>\AppData\Roaming\ folder for precautionary purpose

    2) Delete that "Microsoft Dynamics SL" under C:\Users\<UserName>\AppData\Roaming\ folder

    3) Ask that user to open the Sl application in that same workstation

    4) This time you need to specify the SL DB server and select the appropriate SL System Database and login with appropriate company.

    5) By this way system will automatically create all the necessary files again under same path and this will resolve your problem

    Hope this helps

    Thanks & Regards

  • Candice82 Profile Picture
    Candice82 2 on at
    RE: Missing Dynamics SL Icon

    What do I need to check for there? Do I need to delete the contents of it? She is using Dynamics on her workstation pointed to the server.

  • Community Member Profile Picture
    Community Member on at
    RE: Missing Dynamics SL Icon

    Check the Mapped network drive settings else check the MenuCache file as mentioned above by David

    Thanks & Regards

  • Community Member Profile Picture
    Community Member on at
    RE: Missing Dynamics SL Icon

    Check the user's menu cache folder.

    C:\Users\<UserName>\AppData\Roaming\Microsoft Dynamics SL\MenuCache

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