RE: Add a download button once someone has filled in a form
Hi Jon,
The reason which distorted the mail could be that clients of your sales team had different client devices,
you could enable Litmus checker to get email preview among different devices and platforms.
https://docs.microsoft.com/en-us/dynamics365/marketing/email-preview#use-the-advanced-inbox-preview-feature
To export an email from dynamics and send it via outlook,
you could copy marketing email HTML source code directly, save it as a HTML file,
then send it as an attachment to clients of sale team in outlook,
which means we send email as a web page directly instead of email content itself.
In theory, it should be same as what we see from Basic preview, and distortion issue would be avoided.
(But if there are dynamic contents such as {{contact.firstname}} in marketing email, you should still test with Litmus and make layout modification by yourself)
Please open a new thread if you had any issue about email layout compatibility across different devices and platforms.
If you had found any answer helped, please kindly mark as verified, it would be greatly appreciated.
Regards,
Clofly