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Service | Customer Service, Contact Center, Fie...
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Enable Advanced Find For Apps

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Posted on by 360

Hello Everyone. 

I have a question. My CRM Project working on Apps. I have a Customer Service Hub view.

I cant use Advanced Find button and filtering view columns. Have can I use this properties ? Images are below.

myview.png

Regards / Thanks.

  • onurizgi Profile Picture
    360 on at
    RE: Enable Advanced Find For Apps

    Thanks your support. So much. Have a nice day :)

  • Ran Zhang Profile Picture
    on at
    RE: Enable Advanced Find For Apps

    Sorry for giving the incorrect url. It's replied by one Microsoft support engineer. community.dynamics.com/.../advanced-find-share-button-and-few-more-oob-buttons-are-not-visible-in-uci

  • Verified answer
    Ran Zhang Profile Picture
    on at
    RE: Enable Advanced Find For Apps

    Hi Onur,

    Thank you for providing these information timely. I've found a passage saying that it's a known issue that Advanced Find button is not visible in UCI in latest on-premises Dynamics, referring to community.dynamics.com/.../advanced-find-share-button-and-few-more-oob-buttons-are-not-visible-in-uci.

    However, just for a try, you may check on Ribbon Workbench or exported solution xml file and see if there are any Enable Rules/Display Rules on Advanced Find button. I recall there is a rule called 'Mscrm.HideOnModern' which hides a button in UCI.

    Hope above helps.

    Regards,

    Ran

  • onurizgi Profile Picture
    360 on at
    RE: Enable Advanced Find For Apps

    classic.png7725.advancedfind.pnghubview.pnghub-view.png

    Hi Ran,

    This page is the Customer Service Hub Display. The advanced button appears in the classic view, I was able to filter the fields on the screens. But I cannot use this feature on Hub screens. Pictures uploaded.

    And I accepted your two options :) I cant anythink

    Regards/Thanks.

  • Ran Zhang Profile Picture
    on at
    RE: Enable Advanced Find For Apps

    Hi, can you please clarify your issue? On which page are you looking at? It's designed that no filter on Dashboard views. Advanced Find is on the top of the page.

    1. Can't find Advanced Find button.

    2. No filter icon on the view.

    Can you please provide more details of your issue, thanks.

  • onurizgi Profile Picture
    360 on at
    RE: Enable Advanced Find For Apps

    7446.myview.png

    My CRM Project's On Prime

    Sorry for images  :)

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