Dynamics 365 Customer Insights Data Ingestion

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Posted on by Community Member

Dear

I am currently using the preview of Dynamics 365 Customer Insights. I am having some trouble with ingesting the data into the platform and deleting previous mappings. It keeps loading (for days) and I can't do anything about it. The ingestion succeeded once but when I edited the data (in the data sources window) I couldn't work with it anymore because I keep getting an error 'ingestion failed'. So I removed all the previous mappings, but still I can't ingest the data anymore because I get the notification that my previous mapping is not yet deleted (because it keeps loading when I push the 'save' button).

I was wondering if I could reset the platform somehow and create a new environment?

Thank you in advance for your help.

Kind regards

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Customer Insights

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Community Member on at

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RE: Dynamics 365 Customer Insights Data Ingestion

Thank you very much for your answer. I will send an email right away.
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sthomas on at

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RE: Dynamics 365 Customer Insights Data Ingestion

Hi there -- thanks for trying out our app and sorry about the issue you are running into.

I am from the D365 Customer Insights product team -- and would like to work with you to investigate the issue you are running into and help resolve. If you can drop us an email at c360help@microsoft.com -- we can take it forward from there as needed.

-Satish