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Customer Insights - Data forum
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Dynamics 365 Customer Insights Data Ingestion

Posted on by Microsoft Employee


I am currently using the preview of Dynamics 365 Customer Insights. I am having some trouble with ingesting the data into the platform and deleting previous mappings. It keeps loading (for days) and I can't do anything about it. The ingestion succeeded once but when I edited the data (in the data sources window) I couldn't work with it anymore because I keep getting an error 'ingestion failed'. So I removed all the previous mappings, but still I can't ingest the data anymore because I get the notification that my previous mapping is not yet deleted (because it keeps loading when I push the 'save' button). 

I was wondering if I could reset the platform somehow and create a new environment?

Thank you in advance for your help. 

Kind regards 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Customer Insights Data Ingestion

    Thank you very much for your answer. I will send an email right away.

  • Suggested answer
    sthomas Profile Picture
    sthomas on at
    RE: Dynamics 365 Customer Insights Data Ingestion

    Hi there -- thanks for trying out our app and sorry about the issue you are running into.

    I am from the D365 Customer Insights product team -- and would like to work with you to investigate the issue you are running into and help resolve. If you can drop us an email at -- we can take it forward from there as needed.


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