Hi. There's this gap in the system for us between out-for-delivery and actual material delivery at the customer site. When we issue a delivery note from the system, obviously the system shows it as delivered.
However, our warehouse in certain cases may not be able to deliver the item on the same day the document is issued. Sometimes there's an issue at the customer site or the customer is unavailable.
Our usual way is delivering the item and getting the customer's acknowledgement on a copy of the delivery note, which is then attached to the system against the corresponding delivery note in the system. This is fine in itself but if you consider that all of this depends on people doing their jobs well.
But if at some point the item is not delivered and the employee forgets it, we have no way of knowing until the customer complains.
So we want the system to remind the warehouse for 3 days once a delivery note is made and an attachment has not been made. If there's no response in 3 days, the reminder can be sent to the Sales department.
Either this or an interim stage where the delivery note status is out-for-delivery (with reminder notifications) which can then be confirmed as delivered once the actual delivery has been made.
Appreciate your suggestions and thanks!
