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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Your tenant doesn'...
Customer Insights - Journeys forum

Your tenant doesn't have a Dynamics 365 organization installed.

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Posted on by Mouda 154

Hello

Our company has 10 Customer engagement licenses and we are trying marketing app. 

When we follow the instructions (Go To Dynamics Admin\Applications\Manage the marketing app), the wizard page shows the error "Your tenant doesn't have a Dynamics 365 organization installed.".

Not sure if this is related, but we have 2 portals attached in the system, but only one is connected to the instance.

Categories:
Setup and Upgrades
Marketing
I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi,

    Production instances of Dynamics for Marketing absolutely can run on an existing Dynamics 365 instance or a new instance as per docs.microsoft.com/.../purchase-setup. It is your choice and you are not forced to start a new instance.

    However, trials cannot run on a production environment;  they must run on a trial instance of Dynamics 365. What means that the Marketing Trials do install as a separate instance on a tenant and cannot be integrated with an existing Sandbox or Production instance. This is a limitation that is specific to trials, the licensed product will integrate. (see docs.microsoft.com/.../setup-troubleshooting).

    Hope it makes sense.

    BR,

    Judy

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at

    There is a known issue where Marketing isn't displaying in the for the Attach plan.  If you haven't gotten past this already, please open a ticket with customer support and tell them that you need a forced sync done for your tenant.

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