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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Business Portal 5.1 Se...
Microsoft Dynamics GP (Archived)

Business Portal 5.1 Service Pack 2 Install

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Posted on by Christian Villeneuve 190

Hello, i'm having an issue with a customer installing SP2 for Business Portal 5.1. The event log simply states that the following:

"Product: Business Portal for Microsoft Dynamics GP 2010 - Update 'KB2517993' could not be installed. Error code 1603"

"Windows Installer installed an update. Product Name: Business Portal for Microsoft Dynamics GP 2010. Product Version: 5.1.3400.1038. Product Language: 1033. Manufacturer: Microsoft. Update Name: KB2517993. Installation success or error status: 1603."

"Product: Business Portal for Microsoft Dynamics GP 2010 -- Configuration failed."

"Windows Installer reconfigured the product. Product Name: Business Portal for Microsoft Dynamics GP 2010. Product Version: 5.1.3400.1038. Product Language: 1033. Manufacturer: Microsoft. Reconfiguration success or error status: 1603."

I'm curious if one of the requirements here is to have Dynamics GP 2010 on SP2 before Business Portal 5.1 on SP2. I don't see this in any of the documentation or requirements for SP2 for BP 5.1.

thanks

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  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    Re: Business Portal 5.1 Service Pack 2 Install

    There was an issue many months ago with upgrading to BP 5.1 SP2 which is noted on the BP SP page. There are no known issues with SP3 for BP 5.1.

  • Christian Villeneuve Profile Picture
    Christian Villeneuve 190 on at
    Re: Business Portal 5.1 Service Pack 2 Install

    Tom,

    There is an issue with SP2, and Microsoft Supported had indicated that they were re-working the patch due to these issues. I have never received an update on it, but i believe SP3 is available now for BP.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Business Portal 5.1 Service Pack 2 Install

    Christian,

    I am having the same issue on my install and was wondering if you found the resolution.

    Thanks

    Tom

  • Christian Villeneuve Profile Picture
    Christian Villeneuve 190 on at
    Re: Business Portal 5.1 Service Pack 2 Install

    Jonathan,

    Thank you for your input.

    I have built a VMWare Image using the same OS GP 2010 RTM and SharePoint Foundation 2010 with BP 5.1 and tried the SP2 and have the same issue.

    The error during the install is 'Failed configuring SharePoint Featues'

    i turned on logging and this is what i get back....

    MSI (s) (54!48) [13:52:26:472]: Creating MSIHANDLE (3971) of type 790531 for thread 5448

    -----------------------------------------------------------------------

        Feature Id:  6c174eca-729f-4e5e-a437-577d35433ae9

          Location:  C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\FEATURES\BPProjectExternalListPages

            Action:  Activate

         Exception:  Failed to instantiate file "Project List.aspx" from module "Project List": The specified list does not exist.

       Stack Trace:     at Microsoft.SharePoint.Administration.SPElementDefinitionCollection.ProvisionModules(SPFeaturePropertyCollection props, SPSite site, SPWeb web, Boolean fForce)

      at Microsoft.SharePoint.Administration.SPElementDefinitionCollection.ProvisionElements(SPFeaturePropertyCollection props, SPWebApplication webapp, SPSite site, SPWeb web, Boolean fForce)

      at Microsoft.SharePoint.SPFeature.Activate(SPSite siteParent, SPWeb webParent, SPFeaturePropertyCollection props, Boolean fForce)

      at Microsoft.SharePoint.SPFeatureCollection.AddInternal(SPFeatureDefinition featdef, Version version, SPFeaturePropertyCollection properties, Boolean force, Boolean fMarkOnly)

      at Microsoft.SharePoint.SPFeatureCollection.AddInternalWithName(Guid featureId, String featureName, Version version, SPFeaturePropertyCollection properties, Boolean force, Boolean fMarkOnly, SPFeatureDefinitionScope featdefScope)

      at Microsoft.SharePoint.SPFeatureCollection.Add(Guid featureId)

      at Microsoft.Dynamics.GP.Deployment.SharePoint.Office14.FeatureAdapter.Activate(Guid id, FeatureScope scope, String siteCollection, String relativeUrl)

      at Microsoft.Dynamics.GP.Deployment.WindowsInstaller.SharePoint.SharePointActivateFeature.OnPerform(IFeature spFeature, SharePointFeatureInformation spFeatureInfo)

      at Microsoft.Dynamics.GP.Deployment.WindowsInstaller.SharePoint.SharePointFeatureDeploymentProcessor.Process(IFeature featureInterface, SharePointFeatureCustomActionData data)

    -----------------------------------------------------------------------

    MSI (s) (54!48) [13:52:26:472]: Closing MSIHANDLE (3971) of type 790531 for thread 5448

    MSI (s) (54!48) [13:52:26:472]: Creating MSIHANDLE (3972) of type 790531 for thread 5448

    Microsoft.Deployment.WindowsInstaller.InstallerException: Failed configuring SharePoint features.

      at Microsoft.Dynamics.GP.Deployment.WindowsInstaller.CustomAction.Support.SharePointFeatureCustomAction.HandleError(Boolean rollback, StringBuilder errors, Boolean useErrorDialog, String errorDialogTitle)

      at Microsoft.Dynamics.GP.Deployment.WindowsInstaller.CustomAction.Support.SharePointFeatureCustomAction.Process(Boolean rollback, SharePointFeatureCustomActionData caData)

      at Microsoft.Dynamics.Deployment.WindowsInstaller.DeferredCustomAction.Begin()

    MSI (s) (54!48) [13:53:00:268]: Product: Business Portal for Microsoft Dynamics GP 2010 -- Failed configuring SharePoint features.

    MSI (s) (54!48) [13:53:00:315]: Closing MSIHANDLE (3972) of type 790531 for thread 5448

    MSI (s) (54!48) [13:53:00:315]: Closing MSIHANDLE (3968) of type 790531 for thread 5448

    MSI (c) (24:64) [13:52:26:550]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    Failed configuring SharePoint features.

    MSI (s) (54:10) [13:53:02:003]: Closing MSIHANDLE (3502) of type 790536 for thread 832

    CustomAction InstallSharePointFeaturesDeferred returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    MSI (s) (54:40) [13:53:02:018]: User policy value 'DisableRollback' is 0

    MSI (s) (54:40) [13:53:02:018]: Machine policy value 'DisableRollback' is 0

    Action ended 13:53:02: InstallFinalize. Return value 3.

    MSI (s) (54:40) [13:53:02:050]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1058041269,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)

    MSI (s) (54:40) [13:53:02:050]: Executing op: DialogInfo(Type=0,Argument=1033)

    MSI (s) (54:40) [13:53:02:050]: Executing op: DialogInfo(Type=1,Argument=Business Portal for Microsoft Dynamics GP 2010)

    MSI (s) (54:40) [13:53:02:050]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1]

    The interesting thing is that it is reporting is as follows Location:  C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\FEATURES\BPProjectExternalListPages

            Action:  Activate

         Exception:  Failed to instantiate file "Project List.aspx" from module "Project List": The specified list does not exist.

    Now for this customer, the following are the only BP features installed, no Project

    o Business Intelligence

                       Executive Center

                       Additional Metrics

    o HRM Self Service Suite

                       Employee Pay

                       Employee Profile

                       Recruitment

                       Skills and Training

                       Time and Attendance

    o Benefit Self Service

    o Certification, License and Training Manager

    i'm going to play around with it more but i'll open a case if i need to.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    Re: Business Portal 5.1 Service Pack 2 Install

    Hi Christian,

    You are correct that you do not have to be on SP2 for GP 2010 if you are applying SP2 for BP 5.1. I would need to see some log files to see if I could narrow down the issue, however uninstalling/reinstalling BP 5.1 using the R2 media would probably be your quickest resolution. Otherwise I would recommend opening a support case.

    Thanks

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