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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Can Supply Chain be us...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Can Supply Chain be used for Services

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Posted on by Cecilie H 6

We are using Dynamics for a field they are not yet fitted to, and I need a way of getting control of projects and tasks.

We are today using Cases both handling customer service matters but also for internal work and development.

I'm desperatly trying to find a way of getting my information (cases, work orders and task) in dynamics to be connected or translated to a Gantt chart, and hopefully an activety chart, but Power Bi have a limitation on data that is not that high for someone that uses Dynamics from my understanding. 

So that is why I'm kind of wondering if the module  Supply Chain can be used with services instead of physical products.

We deliver both a service, some product but we also deliver the service that is Dynamics as a softwaere or an information platform if you can say.

I have the same question (0)
  • nunomaia Profile Picture
    nunomaia 25 Moderator on at

    I'm not sure if this is the case. 

    If you setup a product as non-stockable, you are managing a service not a product.  You must define if products are managed inventory or services. 

    For BI analysis, we are suggesting Data Lake. You can easily export raw data from D365 to an external database and query / explore data using Power Bi.     

  • Suggested answer
    guptavikas22 Profile Picture
    guptavikas22 45 on at

    You can use Item & Service as Product types in the Product creation, and then can add into a BOM as a package to your customers. These can be sold out individually too.

    You can use Revenue recognition feature which would help to recognize the revenue over the period of time instead at time of billing.

  • Oleksiy Khoroshylov Profile Picture
    Oleksiy Khoroshylov 1,747 User Group Leader on at

    You should consider using Project management and accounting module of D365 SCM. Create a project with either internal or external funding source/contract. From it, you can then define WBS activities and update them via MS Project or Project Operations. Hour/item/expense transactions can be generated which can be either billable or non-billable. Service orders can be created from a project. EAM module is a good option for shorter projects where WBS activities planning is not needed.

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