Email undelivered

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Posted on by Community Member

Hello,

I have another problem encounter, when I'm replying an email via CRM there's always notification saying undelivered ( see screenshot below), but when I'm trying to reply via outlook there is no message that my email is undelivered. Is there a possible way that missing a set up in my email or on CRM side?

Thanks,

Marvic 4578.CRM2.PNG

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Wahaj Rashid 11,321 on at

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Hi,

Can you please make sure the email address is valid.

Also, this happens when the recipient has blocked the sender.

Thanks,

Wahaj

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Community Member on at

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Hi Wahaj,

Yes the email address is valid. When I use to reply via outlook the email go through but when I reply via CRM side the email dose not go though. Likewise how to determine if the recipients has block the sender?

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Wahaj Rashid 11,321 on at

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Hi,

You need see if the sender is restricted.

Please see following thread:

techcommunity.microsoft.com/.../792422

Best,

Wahaj

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Community Member on at

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Thanks Wahaj. I let you know if there are no issue encounter

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Community Member on at

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Hi Whaj,

there are no items in the restricted user

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Community Member on at

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Hi Wahaj,

I check on the outlook side and no sender is restricted.

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