When a customer sends me an email and I answer with the Dynamics Marketing App, it only sends my answer and doesn't forward the previous message from my client. Is it possible to change that?
Hi,
Did you try to set up email tracking
Use Exchange conversations to increase the probability for email identification and matching. Exchange groups related email and assigns them a 'conversation ID', to identify emails that are part of one conversation.
In the Microsoft Power Platform admin center, select an environment.
Select Settings > Email > Email tracking.
In the Configure folder-level tracking and email correlation area, turn on Use correlation.
If enabled, this option uses the conversation ID to identify all the emails that replied to a tracked email.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
André Arnaud de Cal...
292,162
Super User 2025 Season 1
Martin Dráb
230,962
Most Valuable Professional
nmaenpaa
101,156