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Email - when answering, the email that I received doesn't forward

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When a customer sends me an email and I answer with the Dynamics Marketing App, it only sends my answer and doesn't forward the previous message from my client. Is it possible to change that?

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    Community Member Microsoft Employee on at
    RE: Email - when answering, the email that I received doesn't forward

    Hi,

    Did you try to set up email tracking

    https://docs.microsoft.com/en-us/power-platform/admin/email-message-filtering-correlation#how-customer-engagement-apps-uses-conversations-to-track-emails

    Use Exchange conversations to increase the probability for email identification and matching. Exchange groups related email and assigns them a 'conversation ID', to identify emails that are part of one conversation.

    1. In the Microsoft Power Platform admin center, select an environment.

    2. Select Settings > Email > Email tracking.

    3. In the Configure folder-level tracking and email correlation area, turn on Use correlation.

      If enabled, this option uses the conversation ID to identify all the emails that replied to a tracked email.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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