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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 App Not s...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamics 365 App Not showing on Office Apps

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Posted on by Community member 5
We recently activated the licenses for both Business Central Premium and Dynamics 365 Sales Enterprise Edition.
 
While we are able to see Business Central in the list of apps from Microsoft 365, Dynamics 365 Sales is not showing up. 
 
I can see the license activated for the users but the users not able to see just this Dynamics 365 Sales.
 
What are we missing?
 
Thanks for your time and support.
I have the same question (0)
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    1.You can try to check which roles can access this app, then assign this role to these users.

    2.As one workaround:
    You can make system administrator to share url to these users.
    Let users collect this url, then open app directly.

  • Community member Profile Picture
    Community member 5 on at
    I am not able to even see "Sales Hub" from the list of apps as you point here.
     
     
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    You should be administrator, try to access apps in the Power Apps:

    If you still can't find it, you can refer to the following documentation to install this app:

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