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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Web portals - Marked a...

Customer experience | Sales, Customer Insights,...

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Web portals - Marked as your answer

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Posted on by ilyasmo

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Hi - On web portals when I open a Knowledge base article, it redirects me to the KA page. There's a button in there says 'Found your answer' and if you click on it then it says 'Marked as your answer'. So if I open the same Knowledge article through a different navigation then it doesn't show the button 'Found your answer'. It looks like there're certain ways to define 'how to show button on knowledge article' if you follow a certain path e.g. like home->help->KA 'the button should be shown', home -> ask a question -> KA 'the button shouldn't be shown'.

Anyone has got any idea how this work? where can i defined the navigation path to show/hide the button 'Found your answer'?

Thanks

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