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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Can't send email a...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Can't send email activity from other user account.

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Posted on by cymorg 175

When creating an eMail (activity) in Dynamics 365...

  • When I login as user A with the sys admin role I can send an email from mail account B. 
  • When I login as a user C, with a custom role (fewer permissions), I can't even list the mail account B in the send "from" box. 

Both the user A and user C have send-of-behalf-of permission in Exchange for the mail account B.  What am I missing? 

It doesn't seem to be related to user C having to tick the personal  "Allow other Dynamics 365 users to send mail on your behalf" because the admin user can already send on behalf of user B.  So, I'm thinking it is some other permission within the custom Dynamics role that is missing... but which one?

  • Suggested answer
    Aditi_Mohpal Profile Picture
    Aditi_Mohpal on at
    RE: Can't send email activity from other user account.

    Hello Cymorg,

    1.Navigate to Settings and then access Security.

    2.Click Security Roles.

    3. Open the security role assigned to the user who is having issues with sending email as another user.

    4.. Click the Business Management tab.

    5. Verify the user has the "Send Email as Another User" privilege.

  • Verified answer
    cymorg Profile Picture
    cymorg 175 on at
    RE: Can't send email activity from other user account.

    It turns out you need Read and Append permissions on Queue

  • cymorg Profile Picture
    cymorg 175 on at
    RE: Can't send email activity from other user account.

    Yep, I have a test env. I have given user C sys admin and it can list the mail account but when it is not sys admin it can't.  It seems my custom role is missing some permission but as these permissions are a poorly document nightmare I'm stumbling around trying to figure out which permission(s) are missing.

  • Johannes Braaksma @viadata Profile Picture
    Johannes Braaksma @... 45 on at
    RE: Can't send email activity from other user account.

    Hello Cymorg,

    I hope you've got a test environment. If so try to change the role of user C to sys admin, and see what the results are. Also give some more info about what you already checked.

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