Skip to main content

Notifications

Announcements

No record found.

Supply chain | Supply Chain Management, Commerce
Answered

Shift management w/ Offline mode Store Commerce App

(0) ShareShare
ReportReport
Posted on by 73

For retailers that restrict salesclerks from multiple logons and do not support shared shifts, if the store is operating in offline mode, the shift cannot be closed. In the event the store remains in an offline state from the close of business to the reopening of business the next day, there can be issues with the ability to use the POS application.

The salesclerk that has the open shift that could not be closed may not be working the next business day which can cause the register to be unintentionally locked to other users. In the event a retailer wants to allow a manager group to have access to multiple shift logons, there is still the risk the manager is not in the store at the start of the next business day.

Are there configurable workarounds to this issue that others have used with success in the past?

Does anyone know if the ability to close a shift in offline mode is on the product roadmap? The offline improvements now include the ability to open a shift in offline mode, however the above-mentioned use case still poses a risk if we cannot close the shift while in offline mode.

  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    RE: Shift management w/ Offline mode Store Commerce App

    This is one pain point we have had from the beginning. However, I do not think the option to close a shift in Offline mode will be added. If allowed, there are greater chances of having mismatches in the Z report leading to issues in statement posting.

    The offline functionality is considered a fail-safe mechanism and cannot be relied on to run the store without any connectivity for multiple days. A few of the customers we worked with, use a temporary 3G/4G connection (as a backup) at the end of the day to close the shift and upload the data to HQ. 

    If we discover any stores are prone to prolonged disconnection or unstable internet connection, we recommend a self-hosted  Commerce scale unit that can function without internet for a longer period and you will have the flexibility of opening and closing the shifts.

    You can refer learn.microsoft.com/.../pos-operations for details on what all operations are not supported in offline mode.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans