Handling Emails without a Subject line in Automatic Record Creation and Update Rules

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Posted on by Inksrm

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We are using Automatic Record Creation and Update Rules on a number of Queues to create cases from incoming Emails in CRM.

When Emails don't have a subject line, they are not creating a case.

Is there a way to handle this within the Automatic Record Creation rule? Or do we have to create a workflow to populate the subject on the Email activity on creation?

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Inksrm 719 on at

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RE: Handling Emails without a Subject line in Automatic Record Creation and Update Rules

Resolved:

The workflow to create the case was running but was failing to create the case because there was no subject to put in the Case Name.

Resolved by entering a default value into the Title field on the Case.