You’re offline. This is a read only version of the page.
Hello,
After while browsing on web I decided to ask this question on forum. Basically, I am working on data retention project and one of the requirements that came up is to restrict users from searching and viewing on deactivated accounts. I must add that I am not an expert yet with CRM so I cannot estimate if this is something can be done in crm or weather this could be done by adding javascript library to crm. However, that would implicate writing quite large piece of code to achieve very little. So my question is if there is any chance of setting up privileges in crm to restrict certain users to search and view deactivated account records in CRM?
Thank you
Piotr
*This post is locked for comments
I've got a fix.
settings>administration>Security>Security Role>customization>View
Change the View permissions to the following, Write: none Create: none
now users can only view the views provided. They cannot create their own
Hello T.I.A,
Alright, I went deeper into this part of CRM and found that I could create custom view for users and that would stop users from seeing deactivated users although this do not stop users from creating new personal views what means it not ideal solution for what need to be achieved really.
Thanks for trying to help.
Many thanks, will definitely try this when I find spare time to test it and will update you.
Many thanks anyway for your help!!
if status and status reason are not searchable that means if a user goes into advanced find and tries to search for deactivated accounts it wont be possible.
If you deactivate and amend the views there should be no way a user can access deactivated records.
Hi T.I.A.,
Yes, by looking under Security Roles it looks that security roles are set up in CRM. Thinking about your previous answer if we make status and status reason not searchable will it let users to browse through active accounts.
Sorry for dummy question, where do I change status for inactive accounts?
#1
Mohamed Amine Mahmoudi
83
Super User 2025 Season 1
#2
Community Member
54
#3
Victor Onyebuchi
6
Share
Report
All responses (
Answers (
