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Customer experience | Sales, Customer Insights,...
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Subject in the Customer Voice Survey Response

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How does the Subject in the Customer Voice Survey Response entity get populated? It is a mandatory field so I assume there is a place in the Customer Voice Survey to populate this but I can't locate it.

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  • Kenneth Ariel Chaves Herrera Profile Picture
    on at

    Hi,

    It is populated from msfp_surveyinvite entity and there is tracked survey invitations send to a person.

    Here are properties and details related to this entity:

    msfp_surveyinvite Entity Reference | Microsoft Docs

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

  • CarrieDavisCE Profile Picture
    on at

    Thanks Kenneth. I've previously seen that reference guide but I am looking to understand how I enter it in the UI in order to see it filter through.

    I've set a simple survey up in Customer Voice, and emailed it to myself. I have responded but the subject is not completed in the Customer Voice Survey Response entity. As its a mandatory field, I assume I've missed setting something up. I've look in Customer Voice but I cannot see what I have missed.

    The email I sent had the mandatory subject populated of "Test Email"

    Perhaps you can advise me of the step I am missing.

    Many Thanks

  • Suggested answer
    Chiara Menesatti Profile Picture
    Moderator on at

    Hi,

    thanks for the clarification.

    The subject of the email doesn't populate the subject field in the Customer Voice Survey Response entity at present.

    Chiara

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