IE11 crash when extending optionset with jscript on Windows 8.1

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Posted on by fredshift

Hi,

we are facing a serious issue on CRM 2013 On Premise with some jscript customization.

We realized that anytime we remove an option from an optionset with the supported method ctrlObj.removeOption(value), this would make the browser crash completely (message: Internet Explorer has stopped working) when (and only when) the user changes the value of this optionset.

This only happens on our new Windows 8.1 tablets, not on our Windows 7 laptops.

All our computers are running IE11 and Office 2013 (32-bit). It always works in other browsers like Chrome, and it will also crash in the Outlook client.

Everything is running on Update Rollup 2.

If I debug IE when it crashes, this is the error I get:

Unhandled exception at 0x62D27ADA (mshtml.dll) in iexplore.exe: 0xC0000005: Access violation reading location 0x00000024.

Anyone else facing that issue?

Suggestions are welcome!

Fred

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Nishant Rana 11,325 Microsoft Employee on at

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Hi Frédéric,

Were you able to fix the issue ?

Regards,

Nishant Rana

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fredshift on at

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Hi Rana,

no, we have implemented a workaround instead (showing / hiding picklist attributes).

I guess I should have opened a support case at MS, but we were in a rush at that time.

By the way, it is still happening on CRM 2013 SP1.

Regards

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Nishant Rana 11,325 Microsoft Employee on at

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Thanks for your prompt response. Yes we are still getting this issue.

Thanks again Frederic

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Wayne Walton 13,730 on at

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What plugins and add-ons do you have running in IE? This error is frequently related to IE add-ons.

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Community Member on at

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We are facing the same issue as well (On-Premesis with SP1). We're able to successfully remove all the options we need. But once the method exits IE11, and only IE11, crashes. We have no addons installed on IE.

Tested with IE8 and it works fine.

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Bas van de Sande 4,383 on at

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Hi Frédéric,

can you share your workaround with us? Alexandra C is facing the same problems you were having

thanks in advance

Bas

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fredshift on at

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Hi,

the workaround is to create 2 or more picklist fields that contain only the values that I want to show. Then with some jscript I just hide all the picklists except the one that has the correct values. And I also have an onChange event to copy the selected option to the original field. Not pretty but it works.

Btw we are on CRM 2015 now and this bug is still there. I will have one developper looking at it when we have more time but I have no guarantee that he will do better than me.

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Bas van de Sande 4,383 on at

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Thanks Frédéric,

that's indeed a nasty workaround. No wondering why everyone is avoiding IE11 ;)

Bas

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Verified answer

T.Koller 145 on at

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I had the exact same problem.

I solved it by just putting the removeOption-Function inside a setTimeout.

setTimeout(function() {

Xrm.Page.getControl("yourfield").removeOption(1);

}, 1000);

hope this helps.

Tobias

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fredshift on at

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Thank you so much Tobias !

Your solution worked perfectly

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